Terms of service
Terms & Conditions
Last updated: 28 October 2026
These terms apply to every purchase made at adorarte.eu. By placing an order, you agree to them. Please read them together with our Returns & Refund Policy and Privacy & Cookie Policy.
1. About us
The online store adorarte.eu is operated by:
SIA ADORARTE
Registration no. 40203429644
Mārupes iela 33-30, Rīga, LV-1002, Latvia
Email: hello@adorarte.eu Phone: +371 29995721
2. Who can buy
Our store is intended for customers aged 14 or over. If you are under 18, please make sure a parent or guardian agrees to your purchase. We sell to customers with a delivery address in the European Union, except for the areas listed in section 6.
3. Products
We sell stainless steel jewellery and hair accessories. We describe and photograph our products as accurately as we can. Colours may appear slightly different depending on your screen, and measurements are approximate.
To keep your jewellery looking its best, avoid contact with perfume, cosmetics, chlorine and salt water, and store each piece separately.
4. Prices
All prices are shown in euros (EUR). SIA ADORARTE is not currently registered for VAT, so no VAT is charged. The price shown at checkout, including delivery, is the final price you pay. Orders are shipped within the EU, so no customs duties apply.
We may change prices at any time, but the price confirmed in your order is the price you pay.
5. Orders and payment
Your order is an offer to buy. The contract is formed when we send you an order confirmation by email. If a product is unavailable after you have ordered, we will inform you and refund any amount paid for it in full.
We accept credit and debit cards and Google Pay. Payments are processed securely by our payment provider, EveryPay. We do not see or store your full card details.
6. Shipping and delivery
We ship to all EU countries except Cyprus, Italy, Malta and the Canary Islands.
- Delivery fee: €7.50
- Free delivery: on orders over €60
- Order processing: 1 to 3 business days
- Delivery time after dispatch: 3 to 7 business days
Orders are not dispatched on weekends or public holidays. Your order ships from our partner warehouse in the Netherlands with DHL or PostNL. Once it ships, you receive an email with a tracking link.
Delivery times are estimates. During busy periods, or because of carrier delays, delivery may take up to 1 to 2 weeks longer. The risk of loss or damage passes to you once the parcel has been delivered to you.
Please make sure your delivery address is correct. If a parcel is returned to us because of an incorrect or incomplete address, we may charge the cost of resending it.
7. Right of withdrawal and returns
You may withdraw from your purchase within 14 days of delivery without giving a reason. Full details, including exceptions and how refunds work, are in our Returns & Refund Policy.
8. Legal guarantee
Returns and exchanges are accepted only within the 14-day withdrawal period. After that, we only handle claims for manufacturing defects, as required by EU consumer law. A manufacturing defect is a fault that already existed when the item was delivered. We may ask for photos, or for the item to be sent back for inspection, before deciding on a claim. Damage from wear, accidents or improper care is not covered.
9. Liability
We are responsible for the goods we sell in line with applicable consumer law. We are not liable for indirect loss, or for delays caused by events outside our reasonable control, such as carrier disruptions or natural events. Nothing in these terms limits your statutory rights as a consumer.
10. Intellectual property
All content on adorarte.eu, including text, images, the Adorarte name and logo, belongs to SIA ADORARTE or its licensors. You may not copy or use it without our written permission.
11. Complaints and disputes
If you have a complaint, please email us first at hello@adorarte.eu. We will reply within 15 days.
If we cannot resolve your complaint, you may contact the Consumer Rights Protection Centre of Latvia (PTAC, www.ptac.gov.lv), which also handles out-of-court consumer dispute resolution. For cross-border disputes, you may contact the European Consumer Centre in your country.
12. Governing law
These terms are governed by the laws of the Republic of Latvia. If you live in another EU country, you keep the protection of the mandatory consumer laws of that country.
13. Changes to these terms
We may update these terms from time to time. The version published when you place your order applies to that order.