Privacy policy

Privacy & Cookie Policy

Last updated: 28 October 2026

This policy explains what personal data we collect when you visit adorarte.eu or buy from us, why we use it, and what rights you have under the EU General Data Protection Regulation (GDPR).

1. Data controller

SIA ADORARTE
Registration no. 40203429644
Mārupes iela 33-30, Rīga, LV-1002, Latvia
Email: hello@adorarte.eu

2. What data we collect

  • Order and contact data: name, email address, phone number, delivery and billing address, order history.
  • Payment data: payment method and transaction status. Card details are handled by our payment provider and are not stored by us.
  • Communication data: messages you send us by email, chat or contact form, and product reviews you submit.
  • Marketing data: your email address and preferences if you subscribe to our newsletter.
  • Device and usage data: IP address, browser and device type, pages viewed, products added to cart and how you arrived at our store. This is collected through cookies and similar technologies.

3. Why we use your data and our legal basis

  • Processing and delivering your order, handling returns and refunds: performance of a contract, Art. 6(1)(b)
  • Customer service and answering your messages: performance of a contract or legitimate interest, Art. 6(1)(b) and (f)
  • Keeping accounting records: legal obligation, Art. 6(1)(c)
  • Sending newsletters and offers: your consent, Art. 6(1)(a)
  • Analytics and advertising cookies, including Meta, Google and TikTok pixels: your consent, Art. 6(1)(a)
  • Store security and fraud prevention: legitimate interest, Art. 6(1)(f)

4. Who we share your data with

We share your data only with service providers who help us run the store, and only as much as each one needs.

  • Shopify: store platform, checkout and order management
  • EveryPay: card and Google Pay payment processing
  • Our fulfilment partner in the Netherlands: packing and shipping your order
  • DHL, PostNL: delivering your parcel
  • Meta (Facebook, Instagram): advertising and measuring ad results
  • Google (Google Analytics): website analytics
  • TikTok: advertising and measuring ad results
  • Shopify (Shopify Messaging and Shopify Forms): newsletter sign-up and sending newsletters
    Zoho Mail: our business email service, used when you write to us or we reply to you
  • Product reviews app: collecting and showing product reviews
  • Live chat app: answering your questions in chat

We do not sell your personal data. We may also disclose data where required by law, for example to tax authorities.

5. Transfers outside the EU

Some of our providers, such as Shopify, Meta, Google and TikTok, may process data outside the European Economic Area, including in the United States. In those cases, data is protected by the EU-US Data Privacy Framework or the European Commission’s Standard Contractual Clauses.

6. How long we keep your data

  • Order and accounting records: 5 years, as required by Latvian accounting law.
  • Customer service messages: up to 2 years after our last contact.
  • Newsletter data: for as long as you are subscribed. If you have not opened or clicked any of our emails for 24 months, we will send you one email asking whether you want to stay subscribed. If you do not confirm within 30 days, we will remove you from our list and delete your newsletter data.
  • Unsubscribe records: when you unsubscribe, we keep only your email address and the date you unsubscribed, so that we do not send you newsletters again by mistake.
  • Proof of consent: we keep a record of when and how you subscribed for as long as you are subscribed, and for up to 2 years after you unsubscribe, so that we can show that we had your consent if asked.
  • Cookie data: for the periods described in our cookie banner, and no longer than 2 years.

7. Cookies and tracking technologies

Cookies are small files saved on your device. We use them in these groups:

  • Necessary (no consent needed): make the store work, including cart, checkout, security and saving your cookie choices.
  • Analytics (consent needed): help us understand how visitors use the store (Google Analytics, Shopify analytics).
  • Marketing (consent needed): let us show relevant ads and measure their results (Meta Pixel, TikTok Pixel, Google).
  • Preferences (consent needed): remember settings such as language or currency.

When you first visit our store, a cookie banner lets you accept or reject non-essential cookies. Analytics and marketing cookies are only set if you agree. You can change your choice at any time through the cookie settings link in the footer of our store, or by deleting cookies in your browser.

8. Newsletter


If you subscribe, we send you news, offers and product updates by email. You subscribe by entering your email address in our sign-up form and confirming with the subscribe button. The form clearly states that you are signing up for marketing emails, and in return you receive a welcome discount. You can unsubscribe at any time with the link in every email, or by writing to us at hello@adorarte.eu. We regularly review our list and remove subscribers who have been inactive for 24 months, as described in section 6.

9. Your rights

You have the right to:

  • access the personal data we hold about you;
  • correct inaccurate data;
  • have your data deleted, where we have no legal duty to keep it;
  • restrict or object to our use of your data;
  • receive your data in a portable format;
  • withdraw your consent at any time, without affecting earlier processing.

To use any of these rights, email hello@adorarte.eu. We reply within one month.

You also have the right to complain to the Data State Inspectorate of Latvia (Datu valsts inspekcija, www.dvi.gov.lv) or to the data protection authority in your country.

10. Children

Our store is not directed at children under 13, and we do not knowingly collect their data.

11. Security

We use secure, encrypted connections and trusted providers to protect your data. No online service is completely risk-free, but we take reasonable steps to keep your information safe.

12. Changes to this policy

We may update this policy from time to time. The latest version is always published on this page, with the date it was last updated.