Returns & Refund Policy

Last updated: 28 October 2026

This policy applies to all orders placed at adorarte.eu. The seller is SIA ADORARTE (reg. no. 40203429644), Mārupes iela 33-30, Rīga, LV-1002, Latvia. For any return or question, write to hello@adorarte.eu.

14-day right of withdrawal

You may withdraw from your purchase within 14 days without giving any reason. The 14 days start on the day you, or a person you name (other than the carrier), receive the goods. If your order arrives in several parcels, the period starts when you receive the last one.

To use this right, email us at hello@adorarte.eu before the 14 days expire. Please include your order number and the items you wish to return. You may use the model withdrawal form at the end of this policy, but you are not required to.

Cancelling an order

You can cancel your order free of charge before it has been shipped. To do so, email us at hello@adorarte.eu as soon as possible with your order number. Orders are usually processed within 1 to 3 business days, so we cannot guarantee that a cancellation request will reach us in time. If your order has not yet shipped, we cancel it and refund you in full within 14 days, using your original payment method. If your order has already shipped, you can return it under your 14-day right of withdrawal, as described below.

How to return an item

  1. Email us with your order number and the items you are returning.
  2. We reply with the return address and instructions.
  3. Send the items back within 14 days of informing us of your withdrawal.
  4. Pack the items securely. We recommend a tracked shipping method and keeping your proof of postage.

The cost of sending items back to us is paid by you.

Please do not send items to the sender address shown on your parcel. Returns sent there cannot be processed, and we cannot be responsible for them.

Please return items unworn and, where possible, in their original packaging. You may handle an item as you would in a shop to check its look and fit. If an item shows signs of wear or use beyond that, we may reduce your refund by the loss in value.

Items that cannot be returned

For hygiene reasons, earrings must not be worn or tried on in the ear before returning. Earrings cannot be tried on in a physical shop either, so earrings that show any sign of having been worn are considered to have lost their full value, and your refund will be reduced accordingly. Unworn earrings in their original packaging can be returned as normal.

Refunds

We refund you within 14 days of receiving your withdrawal notice. We may wait to issue the refund until we have received the items back, or until you have shown proof that you sent them, whichever happens first.

  • If you return your whole order, we refund the item prices and the original standard delivery fee.
  • If you return only part of an order, the original delivery fee is not refunded.
  • The cost of sending items back to us is not refunded.

We refund using the same payment method you used for your order, unless you expressly agree otherwise. You will not be charged any fees for the refund.

Exchanges

If you would like a different item, colour or size, contact us within 14 days of delivery. Return the original item at your own cost, as described above. Once we receive it, we send you the new item. The delivery fee for the new item is also covered by you.

Wrong, damaged or faulty items

Please check your order as soon as it arrives. If you received the wrong item, or your item arrived damaged, contact us within 5 days of delivery with your order number and clear photos of the item and its packaging.

We review every claim based on the photos, and we may ask you to send the item back for inspection before we replace or refund it. If we confirm that the error or defect is ours, we cover all costs and send a free replacement or give a full refund.

After the 14-day withdrawal period, we do not accept returns or exchanges. The only exception is a manufacturing defect covered by the legal guarantee required by EU law, meaning a fault that already existed when the item was delivered. Damage caused by wear, knocks, pulling, contact with perfume, cosmetics, chlorine or salt water, or improper storage is not a manufacturing defect, and claims for such damage will be declined.

Lost parcels

If your tracking has not updated for a long time, or your parcel has not arrived within the expected delivery time, please contact us. We will investigate with the carrier and, if the parcel is lost, send a replacement or refund your order.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: SIA ADORARTE, Mārupes iela 33-30, Rīga, LV-1002, Latvia, hello@adorarte.eu

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on / received on:

Order number:

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is sent on paper):

Date: